Michael trains new staff on how to handle negative feedback. He shows how to apologize and offer compensation politely. This helps keep customers happy.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Negative: Not good or bad.
Feedback: Information about how well something was done.
Polite: Showing good manners and respect.
Practice more with this lesson:
