Sarah is an accountant working from home. She has a computer problem. Kevin helps her by escalating the issue to the IT team.
Vocabulary:
Escalate: To send a problem to a higher level for help.
Performance: How well a computer or system works.
Error: A mistake or problem in a computer.
Respond: To answer or react to a request.
Follow up: To check again or continue after the first action.
Practice more with this lesson:
