Jessica talks to Kevin about a client complaint. The client is worried about a new accountant. Jessica helps Kevin handle the situation calmly.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Accountant: A person who manages financial records and accounts.
Reassure: To say or do something to remove doubt or fear.
Skilled: Having the ability and knowledge to do something well.
Trust: Belief in the reliability or truth of someone or something.
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