Olivia and James discuss how to explain a complex accounting issue clearly. They focus on setting priorities during phone calls. This helps avoid confusion and saves time.
Vocabulary:
Priorities: Things that are more important and need attention first
Complex: Made of many connected parts; not simple
Engaged: Interested and paying attention
Summarize: Give a short statement of the main points
Confident: Feeling sure about your abilities or ideas
Practice more with this lesson:
