Sophia and John discuss how to handle feedback during a system outage. They talk about apologizing and offering compensation. This helps keep customers happy.
Vocabulary:
Apologize: To say sorry for a mistake
Compensation: Something given to make up for a problem
Outage: A time when a system is not working
Complaint: A statement about something wrong
Trust: Belief in someone’s honesty or ability
Practice more with this lesson:
