Listen to a Business English Dialogue About Limited warranty
Leah: Hey Larry, do you know what a limited warranty is in business?
Larry: Hi Leah, yes, I do. A limited warranty is a promise by a manufacturer or seller that they will repair or replace a defective product within a specific period.
Leah: That’s right. It usually covers certain parts or types of damage, but not all issues that may arise.
Larry: Exactly. It’s important for consumers to understand the limitations of the warranty before making a purchase.
Leah: Yes, and businesses often use limited warranties to provide some level of assurance to customers without taking on unlimited liability.
Larry: Absolutely. It’s a way to balance customer satisfaction with cost-effectiveness for the company.
Leah: Right, and it can help build trust and loyalty with customers if the warranty terms are fair and transparent.
Larry: Definitely. Businesses need to communicate the details of the limited warranty clearly to avoid misunderstandings.
Leah: Agreed. Clear communication is key to ensuring both parties understand their rights and obligations.
Larry: And it’s important for businesses to honor their warranty commitments to maintain a positive reputation.
Leah: Absolutely. Upholding the terms of the limited warranty can help businesses retain customers and attract new ones.
Larry: Right, and it’s a legal obligation for businesses to fulfill their warranty obligations as outlined in consumer protection laws.
Leah: Yes, so it’s crucial for businesses to ensure their warranty terms comply with relevant regulations.