Question: Have you ever had a bad experience at a restaurant? What happened?

Sample Answer (The AREA technique):

Answer: Yes, I have had a bad experience at a restaurant before, when I found a hair in my food.

Reason: Bad experiences at restaurants can be disappointing, frustrating, or even dangerous, and can affect our trust and loyalty towards the restaurant and its brand. By addressing and resolving the issue, we can also learn about the restaurant's values, ethics, and customer service, and hold them accountable for their mistakes.

Example: For instance, when I found a hair in my food, I immediately notified the waiter and showed him the dish. He apologized and offered to replace the dish, but I declined and asked for a refund instead. He then consulted with his manager and provided me with a full refund and a complimentary dessert. I appreciated their prompt and respectful response, but also decided not to visit the restaurant again.

Alternative: Other bad experiences at restaurants may include poor hygiene, slow service, rude staff, incorrect orders, or overpriced items. In such cases, it's important to communicate clearly and calmly with the restaurant, and to provide feedback and suggestions for improvement.